Contact information
Last Updated: September 16, 2026
At SilkParasol, we value clear communication and reliable customer service. Whether you have questions before placing an order or need assistance with an existing purchase, our team is available to help.
Customer Support
You may contact us regarding:
- Product information and availability
- Order status and tracking
- Shipping and delivery questions
- Returns and refunds
- Damaged, defective, or incorrect products
- Payment or checkout questions
- General website inquiries
Contact Details
Business Name: SilkParasol
Website: silkparasol.website
Email: support@silkparasol.website
Phone: +1 604 526-6797
Business Address:
SilkParasol
6892 Salisbury Ave
Burnaby, BC V5E 2Z5
Canada
Established: 2023
Customer Service Requests
When contacting us about an existing order, please include your order number and the email address associated with the purchase.
For damaged, defective, or incorrect items, providing clear photographs of the product and packaging may help us review your request more efficiently.
We aim to respond to customer inquiries as promptly as reasonably possible.
For return requests, please contact us before sending any product back. Our team will provide the appropriate instructions in accordance with our Return & Refund Policy.