Refund policy
Last Updated: September 16, 2026
At SilkParasol, we want every customer to feel confident and satisfied with their purchase. We understand that sometimes an item may not meet your expectations, which is why we offer a 30-day free return and refund policy subject to the terms outlined below.
1. Eligibility for Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should be in substantially the same condition as when you received it, unused or unworn, and returned with its original packaging and accessories where applicable.
We may request your order number, proof of purchase, photographs, or other relevant information to help us process your request.
Please contact us before returning any product. Returns sent without first contacting our customer support team may experience processing delays.
2. Free Returns
Eligible returns requested within the 30-day return period are free of charge.
To begin a return, please contact us at:
Email: support@silkparasol.website
Phone: +1 604 526-6797
Our customer support team will provide the appropriate return instructions. Please do not send a return to our business address unless specifically instructed to do so by our support team.
3. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Please include your order number and, when possible, photographs clearly showing the issue. Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement or refund.
4. Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
Original shipping charges are not applicable because SilkParasol provides free worldwide shipping on eligible orders.
5. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or is shipped. Once an order has been processed or dispatched, cancellation may no longer be possible. You may instead request a return after receiving the order in accordance with this policy.
6. Exchanges
If you would like a different style, color, or eligible product, please contact our customer support team. Depending on availability, we will provide instructions for the most appropriate return or replacement process.
7. Contact Us
For questions regarding returns, refunds, damaged products, or order issues, please contact:
SilkParasol
6892 Salisbury Ave
Burnaby, BC V5E 2Z5
Canada
Email: support@silkparasol.website
Phone: +1 604 526-6797