Terms of service
Last Updated: September 16, 2026
Welcome to SilkParasol. These Terms of Service govern your access to and use of silkparasol.website, including purchases made through our online store.
By accessing our website, placing an order, or using our services, you agree to these Terms of Service and any additional policies referenced on our website.
1. Online Store Terms
By using our website, you confirm that you have the legal capacity to enter into a binding agreement or that you are using the website with the authorization of a parent or legal guardian where required by applicable law.
You may not use our products or services for unlawful purposes or use our website in a manner that violates applicable laws or regulations.
2. Products and Product Information
We make reasonable efforts to display product descriptions, photographs, colors, dimensions, and other information accurately.
Because display settings vary between devices and because certain products may feature decorative, handmade, printed, or patterned elements, minor differences in color, appearance, positioning, or finish may occur.
We reserve the right to update product descriptions, availability, pricing, and other website content where reasonably necessary.
3. Prices and Payments
Prices displayed on our website are shown in the currency indicated during the shopping experience.
Customers agree to provide current, complete, and accurate billing and payment information when placing an order.
Available payment methods are displayed during checkout. Payment processing may be provided by independent third-party payment providers and may be subject to their respective terms and conditions.
4. Orders
Submitting an order does not necessarily guarantee acceptance. We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, incorrect pricing, inventory errors, or inaccurate customer information.
If payment has already been collected for an order that we subsequently cancel, an appropriate refund will be issued.
5. Shipping and Delivery
SilkParasol offers free worldwide shipping.
Our estimated delivery time is generally 7–10 days. Delivery estimates are not guarantees and may be affected by destination, customs processing, carrier operations, severe weather, public holidays, or circumstances outside our reasonable control.
For complete information, please review our Shipping Policy.
6. Returns and Refunds
Eligible purchases are covered by our 30-day free return and refund policy.
Please review our Return & Refund Policy for eligibility requirements, procedures, and additional information.
Nothing in these Terms is intended to limit any mandatory consumer rights available to you under applicable law.
7. Intellectual Property
Unless otherwise stated, website content belonging to SilkParasol, including original text, branding, graphics, page designs, and other proprietary materials, is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial purposes. Unauthorized reproduction, distribution, modification, or commercial exploitation of protected content is prohibited.
8. Third-Party Services
Our website may use or provide access to third-party services, including payment processors, shipping providers, analytics services, or other technology providers.
We are not responsible for third-party websites or services that operate independently from SilkParasol, subject to applicable law.
9. Limitation of Liability
To the maximum extent permitted by applicable law, SilkParasol will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
10. Governing Law
These Terms are governed by applicable laws of British Columbia and Canada, without limiting any mandatory consumer protections that may apply based on a customer's place of residence.
11. Changes to These Terms
We may revise these Terms from time to time to reflect changes to our business, services, website, or applicable requirements.
The latest version will be published on our website with an updated revision date.
12. Contact Information
Questions regarding these Terms may be directed to:
SilkParasol
6892 Salisbury Ave
Burnaby, BC V5E 2Z5
Canada
Email: support@silkparasol.website
Phone: +1 604 526-6797