Shipping policy
Last Updated: September 16, 2026
Thank you for shopping with SilkParasol. We aim to provide a simple and reliable delivery experience for customers worldwide.
1. Free Worldwide Shipping
We offer free shipping to destinations worldwide for eligible orders placed through silkparasol.website.
There is no standard shipping fee charged to customers for eligible orders.
2. Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 days
Delivery time is calculated based on normal shipping conditions and may vary depending on the destination and circumstances affecting the carrier.
3. Order Processing
After your order is successfully placed, it will be prepared for shipment.
You may receive an order confirmation by email, followed by shipping or tracking information when available.
Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.
4. Tracking Information
Where tracking is available, customers will receive tracking details after the shipment has been prepared or dispatched.
Please allow time for the carrier's tracking system to update after receiving your tracking information.
5. Delivery Delays
Although most orders are expected to arrive within the estimated timeframe, delays may occasionally occur because of circumstances outside our reasonable control.
These can include severe weather, customs inspections, transportation disruptions, public holidays, carrier delays, unusually high shipping volumes, or incorrect/incomplete delivery information.
If your order is significantly delayed, please contact us so that our customer support team can assist you.
6. International Orders
SilkParasol ships internationally.
International shipments may be subject to customs procedures, import regulations, taxes, duties, or other requirements imposed by the destination country.
Where applicable, customers are responsible for complying with local import requirements and for any duties or taxes imposed by local authorities unless checkout expressly states otherwise.
7. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
If you discover an error in your shipping address, please contact us immediately at support@silkparasol.website.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.
8. Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or the relevant carrier where appropriate.
If you still cannot locate your order, contact our support team and we will assist you in reviewing the situation.
9. Shipping Support
For questions about shipping, tracking, or delivery, contact:
SilkParasol
6892 Salisbury Ave
Burnaby, BC V5E 2Z5
Canada
Email: support@silkparasol.website
Phone: +1 604 526-6797